Liberty House Toys Delivery and Returns Information

ALL DELIVERIES ARE FREE FOR MAINLAND UK!

All Liberty House Toys items are delivered using DPD. Liberty House Toys deal with the logistics for Yeti Toys, which means they arrange the delivery from their warehouse.

When purchasing a Liberty House Toys item from Yeti Toys, it will be delivered next working day if ordered before 12:00pm via DPD or DX. We will attach your mobile number (If provided at shipping checkout) to our purchase order, meaning you will be notified of delivery time and day from DPD or DX.

Example: Order Sunday 20:00pm – Dispatched Monday 13:00pm – Arrive Tuesday. (Next Working Day Example)


Why Does Liberty House Toys Deal with the Logisitics?

Allowing Liberty House Toys to deal with our logistics allows Yeti Toys to sell at a lower price vs our competitors. We have a great relationship with Liberty House Toys, and we’re able to sort any issue you may have with them on your behalf. All you need to do is message us via social media or email sales@yetitoys.co.uk


Changed Your Mind?

If you have changed your mind and no longer want the item or items you have purchased, you will have to pay for the item to be sent back to Liberty House Toys. The item must be unused, unassembled, in its original condition and packaging with all materials, manuals and accessories intact. We recommended using a tracked service as we are not liable if the item goes missing.

Alternatively, we can organise a collection for the parcel for you. The fee for this collection will be deducted from your refund.

Once we receive the goods we will process a full refund.


Damaged on Arrival

If your item has arrived damaged and the packaging is damaged please email us. (sales@yetitoys.co.uk)


Returning a Damaged or Faulty Item

We strive to ensure all our products reach you in perfect condition. If you have found damage when opening your parcel please contact us (sales@yetitoys.co.uk)

In the unlikely situation that you receive a faulty product, you may return the item by contacting us (sales@yetitoys.co.uk). Here we can offer you a full replacement or a refund, you can state which one you would prefer in your email to us.

You have 14 days to inform us of any damage or fault with the product.

Our customer service team will be in touch.

In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/repair/refund).


Returning Incorrect Items

Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).


Forms of Redress

The acceptable forms of redress for any return are repair, replacement or a refund.


Refunds

Once the item is received back to the warehouse, it will be checked and granted it meets our return policy conditions, we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.


Outside Mainland UK

Currently, we only deliver to the UK, Scottish Highlands & Islands.. Here are our delivery costs.

PriceDelivery Cost
£0 – £119£6.95
£119.01 – £1000£25.00
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