EROC Delivery Information
ALL DELIVERIES ARE FREE FOR MAINLAND UK!
All EROC items are delivered using a varity of couriers such as DPD, Parcel Force, and Fedex. EROC deal with the logistics for Yeti Toys, which means they arrange the delivery from their warehouse.
When purchasing an EROC item from Yeti Toys, it will be delivered in 3-5 working days. We will attach your mobile number (If provided at shipping checkout) to our purchase order, meaning you will be notified of delivery time and day from the courier.
What if I change my mind after placing an order?
EROC operates an automated system which means that orders are typically processed almost immediately upon receipt of payment. While this ensures optimum efficiency for our customers, it does mean that the time window for any cancellations or changes is very small. If, after placing an order, you change your mind please let us know immediately. We will do what we can to accommodate you, but cannot make any guarantees.
Can I return an unwanted item to you?
All sales are final. We cannot accept returns for unwanted items under any circumstances.
What if the item arrives damaged?
Please contact us with photographs of the damage, and EROC will arrange for a replacement to be shipped plus collection of the damaged product from your nominated premises. There will be no extra charge for this, provided the following conditions have been met:
– All damaged items must be reported to us (Yeti Toys) within 48 hours of arrival. We therefore ask you to check an item for damage at the point of delivery, and to sign for the item as damaged where necessary.
– All items reported as damaged must have been signed for as damaged. Should the box appear to be damaged, or the time not available to fully examine the item, please sign as damaged in any case. Any item which is not explicitly signed for as damaged will be logged as delivered in good condition, thus rendering subsequent courier claims invalid.
– Photographic evidence clearly showing the damage must be supplied to us before we can proceed with an exchange or credit.
Why Does EROC Deal with the Logisitics?
Allowing EROC to deal with our logistics allows Yeti Toys to sell at a lower price vs our competitors. We have a great relationship with EROC, and we’re able to sort any issue you may have with them on your behalf. All you need to do is message us via social media or email firstname.lastname@example.org
Outside Mainland UK
Currently, we only deliver to the UK, Scottish Highlands & Islands.. Here are our delivery costs.
Scottish Highlands & Islands
|£0 – £119||£6.95|
|£119.01 – £1000||£25.00|
All EROC products (with the exception of graded items which carry a 30 day guarantee), are covered by a three month return-to-base warranty against manufacturing defects.
What does ‘return-to-base’ warranty mean?
A return-to-base warranty means that, should you wish to return an item to our workshop for direct technical inspection and/or repair, this must be done at your own cost. If the fault is found to be connected to a manufacturing defect that could not have been resolved via remote assistance, we will repair or replace the item as necessary and return to your customer free of charge. If, however, the fault is found to be user error or could have been resolved via remote assistance, we reserve the right to charge for labour and return costs as necessary.
What if something goes wrong with the product while it’s under warranty?
In the vast majority of cases, replacement parts and/or remote assistance will resolve any issues. EROC have a dedicated support department which will be able to provide you with technical assistance, including the supply of spare parts – please contact us via email@example.com. In order to ensure that your problem is dealt with as efficiently as possible, please provide as much information as you can, including photographs where relevant. Spare parts required due to misuse or damage will be charged.
What if something goes wrong with the product once it’s no longer under warranty?
EROC carries an extensive supply of replacement parts for all models. To find out if you can buy the part you are looking for, contact us (firstname.lastname@example.org) and we will try our best to supply the part you require.